HSBC

Caroline Tose, Chief Operating Officer

Accessibility Leadership

Caroline Tose was appointed Chief Operating Officer in January 2020 for HSBC Bank Canada. She joined HSBC in 1985, and has held senior management roles across the bank within Europe, the Middle East, North Africa and Turkey (MENAT) region and at a global level. Previous roles include: Head of Operations and Transformation, HSBC MENAT; Head of CMB Business Services, HSBC Bank plc; and Chief Operating Officer for Global Liquidity and Cash Management, HSBC Bank plc. Before her current role, she was Head of Wholesale Operations, HSBC Bank plc.

Our Organization

Who We Are

HSBC Bank Canada (HSBC), is the leading international bank in the country.  Headquartered in Vancouver, we have operations in more than 130 locations coast to coast. Throughout our history, HSBC has been where the growth is: connecting customers to opportunities across our extensive network in 64 countries and territories, enabling businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realize their ambitions.

Why We Are Involved

With a footprint that spans the globe, a diverse and inclusive workforce reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization.

Distinction and Awards

  • 2021: Diversity and Inclusion – Governance Professionals of Canada
  • 2012—2021: Best 50 Corporate Citizens in Canada — Corporate Knights
  • 2019: BC’s Top Employers – Canada’s Top Employers
  • 2019: Canada’s Best Diversity Employers – Canada’s Top Employers
  • 2019: Canadian HR Team of the Year (Finance or Insurance) – Human Resource Directors
  • 2016 – 2019: Employment Equity Awards, Government of Canada

Accessibility Initiatives

  • ‘Welcoming People with Disability’ accessibility e-learning module which new joiners complete as part of their on-boarding. The module intends to make persons with disabilities feel welcome at HSBC, be they clients or colleagues.
  • ‘Ability’, one of nine Employee Resource Groups, champions’ education and awareness programs, facilitates open discussion of workplace issues, and consults with senior leadership.
  • Dedicated Diversity Recruitment Specialist to identify candidates with disabilities.
  • Work with more than 30 community organizations and universities to identify qualified persons with disabilities as candidates for actual job openings, including: Canadian Council on Rehabilitation and Work, Canadian Hearing Society, CNIB, Epilepsy Toronto, Spinal Cord Injury Ontario and Neil Squire Society, as well as participating in career fairs targeted at persons with disabilities.
  • 17 global disability smart guides contain helpful advice on supporting colleagues with a range of disabilities.
  • Developed personalized evacuation plans for existing and new employees with disabilities.
  • Offer interpreting services to support employees’ day to-day-needs, as well during large meetings, national town halls and interview periods.
  • Dedicated Diversity, Equity & Inclusion Leader to deliver on our diversity and inclusion strategy.
  • Disability is one of four key global diversity and inclusion focus areas for HSBC in 2019 and 2020.
  • Celebrate and recognize the International Day of Persons with Disabilities (December 3) and World Autism Day (April 2).

Accessibility Highlights

  • Launched the Global Disability Confidence Program in 2019 – a program to improve disability inclusion and confidence across the bank while increasing awareness of the challenges faced by people with disabilities and the opportunities to address these challenges. Includes a Disability Confidence assessment tool to benchmark local activity against HSBC’s Disability Standards and develop a roadmap to close identified gaps.
  • Canada is one of eight countries represented on the HSBC Global Disability Confidence working Group.