E-Comm 9-1-1

Who We Are

E-Comm is the first point of contact for 9-1-1 callers in 25 regional districts in British Columbia, handling over 2 million 9-1-1 calls a year (99 per cent of B.C.’s 9-1-1 call volume).

E-Comm also provides dispatch services for police and fire departments and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in the province used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

Why We Are Involved

To elevate the inclusive employment movement, we created an Inclusion, Diversity, Equity, Accessibility (IDEA) employee resource group (ERG) to promote a workplace culture that supports and educates all employees on matters relating to a respectful workplace, including, but not limited to, interpersonal behaviour, understanding differences and fostering inclusion.

The IDEA committee endorses and fosters a culture of inclusion, diversity, equity and accessibility through researching internal practices, creating initiatives and providing recommendations to the People & Culture team.

This is a joint Union/Management committee, comprised of employees and managers from different departments and work locations.

Accessibility Initiatives

While essential building accessibility is in place, we are in early stages of developing a fully accessible workplace strategy.

To this end, we are working with the Rick Hansen Foundation to complete a full assessment of our facilities to create a maximally accessible workplace. This is timely as we area simultaneously undergoing a space review assessment which will allow us to incorporate the recommendations/findings of the Hansen Foundation report.