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Headshot of Chris Hatton, Chief Operating Officer, HSBC
Chris Hatton
Chief Operating Officer

Leadership Profile

WHO WE ARE

HSBC Bank Canada (HSBC), is the leading international bank in the country. Throughout our history, HSBC has been where the growth is: connecting customers to opportunities, enabling businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realize their ambitions.

WHY WE’RE INVOLVED

With a footprint that spans the globe, a diverse and inclusive workforce reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization.

DISTINCTION AND AWARDS

  • 2016: two Employment Equity Achievement Awards: Banking Distinction and Outstanding Commitment to Equity by the Federal Minister of Employment, Workforce Development & Labour.
  • Best 50 Corporate Citizens in Canada by Corporate Knights magazine.

NUMBER OF EMPLOYEES

5,900 across Canada

NUMBER OF EMPLOYEES WHO SELF-IDENTIFY AS HAVING A DISABILITY

244 across Canada

ACCESSIBILITY INITIATIVES

  • Dedicated Diversity, Equity & Inclusion Leader to deliver on our diversity and
    inclusion strategy.
  • Delivered unconscious bias, open mindedness and mindfulness workshops to 800+
    people managers.
  • Dedicated Diversity Talent Sourcing Specialist to identify candidates with disabilities.
  • Designed and launched a six month Diversity Internship Program to specifically attract, hire and train individuals with disabilities into full-time positions.
  • Piloting intentional recruitment of people from the autistic spectrum for pre-identified job roles.
  • ‘Ability’, one of eight Employee Resource Groups, champions education and awareness programs, facilitates open discussion of workplace issues, and consults with senior leadership.
  • Developed personalized evacuation plans for existing and new employees with disabilities.
  • Completed an accessibility study resulting in HSBC campus enhancements for employee and visitor experience.
  • Testing a new application, ‘Ariana’ which is designed to help Blind and low vision people navigate their way inside a building, using cell phone camera technology to guide the user via vibrations.

HIGHLIGHTS

  • The HSBC dedicated Diversity Internship Program welcomed a total of 32 candidates between 2014-2016. 7 of the candidates were from the disability community. Over 80% of the interns transitioned into full-time employees, and continue to advance in our organization.
  • Our quarterly CEO Town Hall meetings incorporate ASL interpreters and reserved seating for our hearing impaired and low vision employees.
  • Our policy and employee guide on Workplace Accommodations is supported by a central budget for onsite workplace assessments and accommodations.
  • We continue to utilize interpreting services to support employees’ day to-day-needs, as well during large meetings, national town halls. We also engaged ASL interpreting services for interview periods.
DOWNLOAD PROFILE: PDF (517.19 KB)

Hiring

Renu’s Story: Business Analyst in Transformation

HSBC

Picture of Renu Sangha smiling.

Renu Sangha has been with HSBC for two and a half years, currently as a Business Analyst in the Transformation group.  She came to HSBC in search of an opportunity that would help her grow in her career. Renu is deaf and uses sign language to communicate, she also utilizes an interpreter when needed.

Hiring

Patricia’s Story: Project Manager in Compliance

HSBC

Picture of Patricia Elgersma smiling near her computer.

Patricia Elgersma started with the organization as an intern in the Human Resources department. She was an Accessibility Analyst hired to determine how accessible the bank was and make recommendations for improvements.

Employee Supports

Nicolas’ Story: Business Analyst in Transformation

HSBC

Nicolas Haddad stands in his office near a desk.

Nicolas Haddad is a Business Analyst with HSBC in the Transformation Department. He is bi-lateral above the knee, and is a left arm amputee. The accommodations Nicolas has needed have been quite minimal, but have made a big impact on the work he does.

Co-op Programs & Internships

Diversity Internship Program

HSBC

Photo of the exterior of an HSBC location

The Diversity Internship Program was designed to address a gap HSBC had in their workforce, based on the available labour market associated with persons with disabilities and indigenous people.

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